Refund Policy

Returns & Refunds Policy

We want you to love your Loranuxet accessories. If something isn't quite right, here is how returns and refunds work.

Your Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel your order for any reason within 14 days of receiving your items. After telling us you want to cancel, you then have a further 14 days to send the items back.

Condition of Returned Items

Items should be returned unworn, unwashed and in their original condition, with all tags and packaging included. You may try items on as you would in a shop, but if an item has been worn or used beyond that, we may reduce your refund to reflect any loss in value.

Items We Cannot Accept for Return

Items that have been personalised or made to your specific requirements cannot be returned unless they are faulty.

How to Start a Return

1. Email us at info@loranuxet.com with your order number and the items you would like to return.
2. We will reply with the return address and instructions.
3. Pack your items securely and include your order number or delivery note.
4. Send your parcel back within 14 days of telling us you wish to return it. We recommend using a tracked service and keeping your proof of postage.

Each order needs its own return.

Return Shipping Costs

If you are returning an item because you changed your mind, the cost of sending it back is your responsibility. If an item is faulty, damaged or not what you ordered, we will cover the return cost.

Refunds

Once we receive your return, we will check it and confirm by email, usually within 3 to 6 business days. Your refund will be issued to your original payment method within 14 days of us receiving the items back, or of you providing proof of return, whichever comes first.

Your refund will include the price of the items and the cost of standard delivery. If you chose Insured Express Shipping, we will refund the equivalent of our free standard delivery, so the £2.95 express charge is not refunded.

Depending on your bank or card provider, it may take a few extra days for the money to appear in your account. If you have not received your refund after this time, please contact us.

Exchanges

If you would like a different size or colour, email us with your order number and we will arrange an exchange, as long as the item is in stock.

Faulty or Damaged Items

If you receive an item that is faulty, damaged or not as described, please email info@loranuxet.com as soon as possible with your order number, a short description and a photo. Under the Consumer Rights Act 2015, you are entitled to a full refund within 30 days of delivery, and to a repair or replacement after that. These rights are in addition to your right to cancel.

Questions

If you have any questions about returns, we are happy to help.

Email: info@loranuxet.com
Phone: +44 7713 939140