Privacy Policy

Privacy Policy

1. Who We Are

Loranuxet (loranuxet.com) is operated by Dehbi Expim Ltd, a company registered in England and Wales under company number 15782606, with its registered office at Suite 2, 203–205 The Vale, London W3 7QS, United Kingdom.

Dehbi Expim Ltd is the data controller for the personal information we collect through our website and when you shop with us. We handle your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy, you can email us at info@loranuxet.com or call +44 7713 939140.

2. Information We Collect

Information you give us:
Your name, email address, phone number, billing and delivery address, account login details, order history, and any messages you send us, for example when you contact customer service, leave a review or sign up to our newsletter.

Information collected automatically:
When you visit our website, we collect technical information such as your IP address, browser type, device information, the pages you view, how long you stay and how you reached our site. We may also estimate your general location from your IP address.

Information from third parties:
We receive information from payment providers to confirm your payment, from delivery companies to track your parcel, and from analytics and advertising partners. If you interact with us on social media, we may receive information connected to that interaction.

We do not store your full card details. Payments are handled securely by our payment providers.

3. How We Use Your Information and Our Legal Basis

To process and deliver your orders, manage your account and handle returns. Legal basis: performance of a contract.

To contact you about your order, delivery or any questions you send us. Legal basis: performance of a contract.

To send you marketing emails about new products and offers. Legal basis: your consent, which you can withdraw at any time.

To improve our website, understand how customers use it and show relevant recommendations. Legal basis: our legitimate interests or your consent, where required.

To prevent fraud and keep our website secure. Legal basis: our legitimate interests.

To keep records for tax and accounting purposes and comply with the law. Legal basis: legal obligation.

4. Who We Share Your Information With

We only share your information where necessary, with:
Payment providers, to process your payments.
Delivery and courier companies, to send your orders.
Website hosting, email and IT service providers, to run our shop.
Analytics and advertising providers, to understand and improve our marketing.
Professional advisers such as accountants and lawyers.
Authorities or regulators, where we are required to by law.
A buyer or successor, if our business is sold or merged.

All of our service providers are required to keep your data secure and use it only for the purposes we set.

We never sell your personal information.

5. Cookies

Our website uses cookies and similar technologies. Essential cookies are needed for the shop to work, for example to keep items in your basket. We only use analytics and marketing cookies with your consent, which you can give or change through our cookie banner. You can also block or delete cookies in your browser settings.

6. International Transfers

Some of our service providers may process data outside the United Kingdom. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement approved by the Information Commissioner's Office.

7. How Long We Keep Your Information

We keep your information only for as long as we need it. Order and payment records are kept for six years to meet UK tax and accounting rules. Account information is kept while your account is active. Marketing data is kept until you unsubscribe.

8. Keeping Your Information Safe

We use appropriate technical and organisational measures to protect your data, including encrypted connections on our website. No system is completely secure, but we work hard to protect your information.

9. Your Rights

Under UK data protection law, you have the right to:
Access the personal information we hold about you.
Ask us to correct information that is wrong or incomplete.
Ask us to delete your information.
Ask us to restrict how we use your information.
Object to us using your information, including for direct marketing.
Ask us to transfer your information to another organisation.
Withdraw your consent at any time, where we rely on consent.

To use any of these rights, email info@loranuxet.com. We may need to confirm your identity and will reply within one month.

You can unsubscribe from marketing emails at any time using the link at the bottom of each email.

10. Complaints

If you are unhappy with how we handle your data, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner's Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, United Kingdom, website ico.org.uk, helpline 0303 123 1113.

11. Children

Our website is not aimed at children. We do not knowingly collect personal information from anyone under 13. If we learn that we have done so, we will delete it promptly.

12. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a new "last updated" date.

13. Contact Us

Loranuxet
Dehbi Expim Ltd
Suite 2, 203–205 The Vale
London W3 7QS
United Kingdom
Email: info@loranuxet.com
Phone: +44 7713 939140